Features and Benefits
One of the most obvious benefits of remote support is that it reduces travel costs and travel time. It takes time and costs money for the support resource to get to the client when a call out is logged. With remote support in place, however, the exercise is simplified. The system is monitored and analysed remotely and the problem is fixed immediately.
With your permission, a Cpacc Support Consultant may use a secure Remote Support Tool to assist with installation or any other problem that you might have, whilst you watch and are in telephonic contact with the attending Technician.
Time and travel equals money
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